SmallBizGenius Analysis
Doordash receives overwhelmingly negative reviews regarding delivery accuracy, customer service, and order issues. Customers frequently report missing items, cold food, late deliveries, and difficulty obtaining refunds.
Category Breakdown
Scores based on analysis of 304 recent reviews
Delivery Issues
2.0/10Many reviewers report problems with Doordash deliveries, including late arrivals, incorrect addresses, and undelivered orders. Customers frequently mention food arriving cold or being left unattended without notification. For example, one reviewer stated their food was delivered to the wrong hotel and the driver hung up on them.
45 reviews mention thisCustomer Service
1.5/10A significant number of reviewers express dissatisfaction with Doordash's customer service, describing it as unhelpful, rude, and non-existent. Customers report difficulty obtaining refunds for missing or incorrect orders and encountering representatives who are unable or unwilling to resolve issues. One reviewer described the support team as 'terrible' and 'unhelpful.'
38 reviews mention thisOrder Accuracy
2.5/10Several reviewers complain about receiving incorrect or incomplete orders through Doordash. Missing items, wrong food, and tampered packaging are common issues. One reviewer received a turkey sandwich from the Cheesecake Factory without turkey.
30 reviews mention thisRefund Issues
2.0/10Many customers report difficulty obtaining refunds for orders that were not delivered, were incorrect, or had missing items. Some reviewers claim they were denied refunds despite providing evidence of the problem. One reviewer who received rotten sushi was refused a refund even after providing pictures.
25 reviews mention thisDriver Behavior
3.0/10Some reviewers report negative experiences with Doordash drivers, including rude behavior, lack of communication, and failure to follow delivery instructions. A few reviewers even suspect drivers of tampering with their food. One reviewer said their driver delivered to the wrong hotel and hung up on them.
15 reviews mention thisPricing and Fees
3.5/10Several reviewers mention that Doordash's prices are significantly higher than ordering directly from the restaurant. Hidden fees, double charges, and unexpected subscription charges are also mentioned. One reviewer stated that the prices between DoorDash and the restaurant were '$20 more.'
10 reviews mention thisPros & Cons
What Customers Love
"Yes doordash is convenient for people who can't leave work"
"Doordash driver CHRIS delivers from WALMART Grande Praorie Ab is AWSOME! Great personality, excellent service,polite and 100% accuracy rated on our grocery oreder picking."
"Support helped me a lot today. A man named Bryle on support gave me a full refund plus 5 dollars compensation!"
"Makes my life easier they are timely and friendly I haven’t gotten anything late excellent company"
Common Complaints
"Food was not delivered. Driver dropped at a random door and registered as completed."
"Such a terrible support team. I've never encountered such unhelpful people in my life."
"Always late and usually cold!"
"They not only over charge for everything BUT THEY ALSO MESS UP YOUR ORDER AND REFUSED TO REFUND OR REDELIVER"
"I ordered chipotle and received half my order and the other half looked like someone had rummaged through it already when it was dropped off."
Common Questions About Doordash
Answers derived from customer review patterns
Is Doordash legit and trustworthy?
Based on the analyzed reviews, Doordash's legitimacy is questionable due to frequent reports of undelivered orders, incorrect orders, and difficulties in obtaining refunds. Many customers describe Doordash as a scam or a ripoff, citing hidden fees, double charges, and unauthorized subscriptions. While some users report positive experiences, the overwhelming negative sentiment suggests that Doordash may not be a reliable service for small businesses or individual customers.
Based on 45 reviewsDoes Doordash have good customer service?
The reviews analyzed paint a very negative picture of Doordash's customer service. Many customers describe the support team as unhelpful, rude, and unresponsive. Reviewers report difficulty resolving order issues, obtaining refunds, and even reaching a live agent. The consensus is that Doordash's customer service is a major pain point for many users.
Based on 38 reviewsIs Doordash worth it for small business?
For small businesses, Doordash presents a mixed bag. While it offers a convenient way to outsource delivery, the numerous complaints about delivery accuracy, order errors, and customer service could reflect poorly on the business itself. The high fees associated with Doordash may also cut into profit margins. Unless a small business can ensure consistent and reliable service from Doordash in their specific area, it may be better to explore alternative delivery options.
Based on 20 reviewsWhat is Doordash's refund policy like?
Based on the reviews, Doordash's refund policy is inconsistent and often difficult to navigate. Many customers report being denied refunds for undelivered or incorrect orders, even when providing evidence of the problem. Some reviewers mention long wait times for refunds or receiving only partial refunds. The overall impression is that obtaining a refund from Doordash can be a frustrating and time-consuming process.
Based on 25 reviewsWhy am I being charged for Doordash Pass when I didn't sign up?
Several reviewers report being charged for Doordash Pass without their knowledge or consent, indicating potential issues with hidden subscriptions or automatic renewals. Customers describe difficulties in canceling the subscription and obtaining refunds for unauthorized charges. Reviewers advise carefully reviewing account settings and monitoring credit card statements for unexpected Doordash Pass charges.
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